Privacy Policy

  1. What kind of information do you collect?

We receive, collect and store any information you enter on our website or otherwise provide to us. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; login credentials; email address, information about your computer and connection, and request history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, service reviews, recommendations, and personal profile. 

  1. How we collect information

When you enter into a transaction on our website, as part of the process, we collect the personal information you give us, such as your name/surname, phone number, and email address. Your personal information will only be used for the specific reasons stated above.

  1. Why do we collect this personal information?

We collect such Non-Personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer service and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we or our business partners may use to provide and improve our respective services; To comply with applicable laws and regulations.

  1. How do you store, use, share and disclose personal information of your site visitors?

Our company is hosted on our Secur Solutions platform. Secur Solutions provides us with the online platform that allows us to inform you about our services. Your data may be stored through Secur Solution’s data storage, databases and general applications. Your data is stored on secure servers protected by a firewall.

  1. How do you communicate with your site visitors?

We may contact you to notify you of your request, to troubleshoot issues, to survey your opinions through surveys or questionnaires, to send you updates about our company, or as necessary to contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you via email, telephone, SMS, and regular mail.

  1. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here of the update, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

WILLOW HAVEN HOMES LIMITED
Unit 3, 1st Floor 6-7, St Mary at Hill, London, United Kingdom, EC3R 8EE
Company number: 15977699
Tel: (0) 020 7939 0404 – e-mail: info@willowhavenhomeslimited.co.uk

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